Priscilla Rayford
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Recent activity by Priscilla Rayford-
How do I transfer service to another location inside the City limits?
Please allow at least 2 business day to start service at your new address. If desired, the move out address can be turned off on a different day, Monday-Friday (business days) only. A $50 fee will...
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How long will it be before I get new service?
Please allow at least 2 business day for service to begin. Customers submitting applications online or via email will receive an email confirming when service will begin.
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Do I need to be there when service is connected?
It depends:If your home or business already has water service, you don't need to be there.However, if water is off, you must be there, so that you can watch for leaks or open faucets!If you're will...
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What are the current rates and service charges?
For current rates and fees, visit our Billing Structures page. All City of Abilene rates and fees are available HERE.
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How do I get a copy of my bill?
To have 24/7 access to a current statement, view previous statements, see water usage, make a payment, and see even more account information create an online profile and register your utility accou...
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Who do I contact if I have questions about my Municipal Services Statement?
Please contact us here, email us at Customerservicecenter@abilenetx.gov, or call us at (325) 676-6405 to obtain information regarding your account balance, the due date for your payment, or any oth...
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When does the City read my water meter?
Meter readings are taken based on geographic location. Each Municipal Services Statement indicates the read date. Please click here to contact the Customer Service Center, email us at customerserv...
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Does the City estimate my water consumption between meter readings?
Sometimes it becomes necessary to estimate consumption, for reasons such as a malfunctioning transmitter (the meter is still functioning), the transmitter is covered (for example, with water or a v...
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What if I have a water emergency after hours?
To report water leaks or sewer stops, call (325)-676-6000, 24 hours a day, seven days a week. A real person will answer your call, and friendly field staff will come to help. This service is for em...
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How do I pay an account in collections?
When the final bill for an account is unpaid, eventually it will be sent to a collection agency. The agency will attempt to contact the accountholder and make arrangements for payment. Unpaid acc...