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  1. City of Abilene
  2. FAQ

FAQ

  • How do I pay my bill?
  • How do I view my account online?
  • How do I view my water usage?
  • How do I open an account and begin service?
  • How do I transfer service to another location inside the City limits?
  • How long will it be before I get new service?
  • Do I need to be there when service is connected?
  • What are the current rates and service charges?
  • How do I get a copy of my bill?
  • Who do I contact if I have questions about my Municipal Services Statement?
  • How much does a new/transferred connection cost?
  • How do I close my account and stop service?
  • When does the City read my water meter?
  • Does the City estimate my water consumption between meter readings?
  • What if I have a water emergency after hours?
  • How can I conserve water?
  • How do I pay an account in collections?
  • What is the Lead and Copper Program?
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